Welcome to participate the "Consumer Mediation Seminar- Click, Cart, Click: Consumer Dispute Resolution in the Digital Age" organised by the Department of Justice and the Consumer Council

The "Consumer Mediation Seminar - Click, Cart, Click: Consumer Dispute Resolution in the Digital Age", organised by the Department of Justice and the Consumer Council, will be held on 8 May 2024 (Wednesday) in the Justice Place, Central. The TIC is one of the supporting organisations.

E-commerce has significantly transformed the global business landscape by bringing shopping experience to consumers’ fingertips via computers and mobile phones. Whilst e-commerce offers unparalleled convenience, resolving disputes arising from circumstances such as delayed or failed deliveries, damaged or faulty products, misrepresentation and even personal data leakage may be complex and time-consuming. In the circumstances, there is a growing need for a fair and effective mechanism for consumer dispute resolution.

The seminar will explore the unique challenges and opportunities arising in the digital economy, and their implications for consumer dispute resolution. The panelists will examine current topics including data protection and online dispute resolution etc. The Seminar will be conducted in Cantonese, with simultaneous interpretation in Putonghua and English.

Welcome to click here to register and participate the above seminar. We look forward to your participation!